![]() ![]() providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested) and Your order did not arrive due to factors within your control (i.e. Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost). We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so. Have more questions? Contact us anytime, we're here for you 24/7. To estimate when you can expect your order, please refer to the timeframe below. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.ĮSTIMATED TIME OF ARRIVAL (Production + Shipping time) In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. The above timeframe is only applied for orders to the US with standard shipping method (" days" here is " business days")Ģ. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe. We will send you a order confirmation email should there be delay of any kind.ģ. ![]() Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.Ĥ. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out. We're so sorry for this inconvenience and hope that you can understand for us. If your order has been shipped out, a Tracking Number will be sent to you via email. You can track your order via the following link: I never received my package, what should I do? Contact FYI Planet Customer Service at: you have any doubts referring to your orders. Many times your package will be sitting at the local post office due or there was a missed delivery attempt.įor U.S. Orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. ![]()
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